Understand the real-world usage, challenges, and opportunities AI presents in CX in our latest survey report.
Get actionable insights and key takeaways to help you refine your own AI strategy for maximum impact—based on what the best in the space are saying.
Who we surveyed:
You’ll hear from people in industries like ecommerce, financial services, SaaS, and Healthcare.
What they’re thinking about:
"AI isn’t just about efficiency—it’s about transforming how we connect with customers at scale."
"Our biggest lesson? Clear goals and a clear timeline. AI isn’t a ‘set it and forget it’ tool."
"We’re building for the future—not just for next year, but for the next decade."
WHAT’S INSIDE
Expectations vs. reality and defining success when it comes to implementing AI in CX
Tips, advice, and best practices for those new in the AI world
Positioning, presentation, and training for team success
Charting the future: goals, action plans, and key takeaways from industry leaders
While 54% of respondents reported achieving their expected results, 45% said their implementations fell short, often due to challenges in technology readiness, team buy-in, and compliance requirements.
